Service Champions technician Dakota was in Pomona working late in the
day on an air conditioning unit, and it became clear he would not be able to
get it working that night.
Dakota diagnosed that the circuit board had gone bad, but it was 7pm
and unfortunately, he wouldn’t be able to get the part until the next day.
“I knew this client had some health issues and I wanted him to be
comfortable as possible,” Dakota said. “I told him about the A/C would be fixed
the next day and told him in the meantime I was running out buy a couple of
fans for him.”
The client initially protested
and said it was too generous an offer.
“Please let me get these for
you,” Dakota said. “The fans are on us. Since I can’t get it working tonight,
the next best thing I could do is at least get some air blowing on you.”
Dakota hopped in his truck and ran to the hardware store and in no time he was
back positioning the fans for maximum cooling.
“I made sure one of the fans was
pointing right at him as he was watching his TV,” Dakota said. “He was all
comfortable and it wasn’t getting too hot for him.”
The next day, Dakota was back
with a brand-new circuit board. He asked if the client was able to stay
comfortable using the fans.
“Oh yes,” the client responded. “I really appreciate what you did for me
getting those fans.”
Dakota said he likes being
with a company that encourages helping others. “I am happy to be with a company
that supports helping people and celebrates Good Deeds.”
we’re big “fans” of that Good Deed For Free!